14
January 2004
GE
Capital Woodchester
Collections
Bruntcliffe
Way
Leeds
LS27
0JG
Dear
Mr Mawson
In
regards to your letter dated 9th January 2004, and telephone call
made to myself on 18:45 on 14 January 2004. Agreement number XXXXXXXX
Thank
you for your quote from Trading Standards.
Please allow me to quote you some other items from trading standards:
“Under the provisions of
Section 75 of the Consumer Credit Act 1974. If you buy goods or services
costing in excess of £100 using a credit card, should the goods or service
prove to be defective, you will have an equal claim for compensation against
both the seller of the goods or service and the finance company.”
“Your expectations will
have to be different when you are buying a low mileage two-year-old car than
when you are buying a high mileage, ten-year-old vehicle. However, the car must
certainly be:
Under Fiat guidelines, heater plugs should last around 90,000 miles, and the turbo should also last a good 80,000 miles. Both have failed as well as other items, and therefore the car was not in a condition which reflects its age and price. I therefore have every reason and cause to take the action that I am entitled to.
May I also remind you that under the Consumer Credit Act 1974, and as stated on your contract the following applies:
“If
you have obtained unsatisfactory goods or services under transaction financed
by this agreement you may have the right to sue the supplier, us or both.”
NAC are refusing to cover the Turbo Unit which is specifically
stated as a covered part in their warranty, and therefore have broken their
contract with myself, which in turn is an unsatisfactory service bound by this
credit agreement. Carcraft have sold me
a vehicle which was not reliable, and not in a condition which reflects its age
and price.
As stated in my previous email, if a suitable resolution can be found, I am very happy to re-instate the direct debit and pay any arrears accumulated on the account.
This
is not action that I have taken lightly.
I am a law abiding citizen whom takes his responsibilities seriously. However, the fact remains that I was sold a
car which did not fit its description, and promises of cover in case of failure
have been un-fulfilled. I have now been without a vehicle for
nearly three weeks, in which I had become reliant on. The inconvenience and loss to me as a result of this has been
unacceptable.
I
have enclosed photocopies of the following:
Fault
list raised by Fiat
Estimates
in prices
Excerpt
of the NAC Warranty agreement stating the turbo is covered.
Please
do not hesitate to contact me further.
I hope a swift and reasonable resolution can be found. I am willing to discuss this matter. I can be contacted on XXXXXXX during
business hours and XXXXXXXXX after 6:30pm.
I can also be emailed on XXXXXXX
Yours
Sincerely
Enc.